This document explains how to cancel a Payvoice subscription and when money is returned. It forms part of the Terms of Use.
R 1 · 14-day money-back guarantee
Every paid Payvoice subscription is covered by an unconditional 14 (fourteen) calendar day money-back guarantee counted from the date the payment was charged.
Within that window you may ask for a full refund for any reason — no explanation required.
The refund equals the amount actually paid, in the original currency.
R 2 · Trial period
New accounts may receive a trial period. During it you can use the paid features within the published limits.
To avoid a charge, cancel before the trial ends in Settings → Subscription. Once it ends, the selected plan is charged automatically and the 14-day guarantee starts from that charge.
R 3 · Cancelling a paid subscription
You can cancel at any time in Settings → Subscription. Paid features stay available until the end of the period you already paid for; nothing is charged after that.
Cancelling does not delete your account, invoices or clients. Full deletion is a separate action in settings.
Documents you have already generated remain yours — download the PDFs before deleting the account.
R 4 · Recalculation on 6- and 12-month plans
Long plans stay refundable after the guarantee window: you may stop them at any point of the paid term and get the untouched part of the money back.
The calculation is deliberately simple. We take the price you actually paid, split it by the number of months in the plan, and return that share for every whole month you have not started. A month already begun stays with us, and any discount is recalculated from the discounted price — never from the list price.
Example: a 12-month plan used for 4 months and 9 days leaves 7 whole months untouched, so the refund is seven twelfths of the amount paid.
Currency is never converted: the refund lands in the same currency you were charged in, so bank conversion differences are outside our control.
R 5 · What happens after you write to us
Same day — the request enters the queue with the timestamp of your email.
Within 1 business day — you receive written confirmation that we got it and, if anything is missing, a single list of what to add.
Within 3 business days — we take the decision, counted from the moment the request is complete (account email, payment date, amount).
Within 7 business days of approval — the payout is initiated. It always returns to the same card, wallet or account the payment came from; we cannot send it to another method or to a third party. When the money is credited depends on your bank or payment provider.
R 6 · After the guarantee window
Monthly plans are not refunded for a monthly period that has already run.
For 6- and 12-month plans, the recalculation rule in R 4 keeps applying throughout the paid period.
If the Service was unavailable for a long time through our fault, or a feature you paid for was withdrawn, we compensate the affected days regardless of these limits.
R 7 · When a refund may be declined
- the payment was made more than 14 days ago on a monthly plan and no whole months remain to be pro-rated;
- the account was suspended for abuse under the Terms of Use;
- the request comes from an email that is not the account email and identity cannot be confirmed;
- the same term has already been refunded.
R 8 · How to request
Email support@payvoice.me from your account address and include: the account email, the payment date and amount, and the last 4 digits of the card or the payment reference if you have it. A reason is optional within the 14-day window.
We confirm receipt within 1 business day, decide within 3 business days, and pay within 7 business days of approval.
R 9 · Price changes and failed payments
If we change the price of an active subscription, we notify you at least 30 days in advance; you may cancel before the new price applies.
If a renewal charge fails, we may retry for up to 7 days. If it still fails, paid features are paused and your data is kept.
R 10 · Contact
Billing and refunds: support@payvoice.me · Support: support@payvoice.me